As today’s environment continues to rapidly evolve, we are all focused on maintaining service levels and remaining aware of COVID-19’s impact on our customers. Given the latest federal social distancing guidelines, all of us at OneBeacon will continue working from home at least through April. In the meantime, below are several resources we thought you may find helpful.
General COVID-19 Resources
Health & Safety Institute: this dedicated COVID-19 “digital toolbox” offers access to curated content from WHO, OSHA, the CDC and other trusted sources. Materials include videos, podcasts, training courses and other relevant tools.
American Property Casualty Insurance Association (APCIA) offers COVID-19 related rules, regulations and insurance department communications.
Council of Insurance Agents and Brokers (CIAB) content highlighting COVID-19’s impact on the commercial insurance industry.
Insurance Information Institute’s (I.I.I.) recent NAIC presentation addressing COVID-19’s impact on our industry.
Working from home Materials:
- OSHA tips for productivity and wellness.
- Insurance Industry Charitable Foundation’s (IICF) long-time early literacy partnership with the Sesame Workshop offers “Every day is a reading and writing day” resource for employees or customers who are working from home while also caring for young children.
Cyber criminals understand vulnerability and are using the public’s preoccupation with COVID-19 for targeted cybercrimes. Our recent blog post offers several precautionary tips.
Update & Questions
We will continue to provide updates as necessary. We particularly appreciate your business and friendship during these challenging times. Be well.
In uncertain or chaotic times, the last thing many of us think about is Cyber security. Cyber criminals take advantage of our distraction and target the public with cyber crimes. Currently, there several types of new attacks that have been discovered leveraging the public’s concern generated by COVID-19. So as you are surfing the web for information or trying to adjust to a remote work situation, please be sure to practice extra cyber security vigilance.
According to a recent Krebs on Security article, top domain name registrars, NetworkSolutions.com, Register.com and Web.com, issued a statement asking customers to reset their passwords after discovering a third-party gained unauthorized access to customer account information in August 2019.
Read more on our Tech Risk blog>>
The tactics employed by internet scammers continue to become more sophisticated. Recently, KrebsOnSecurity reported a new phone-based scam that “spoofs” Apple Inc. and its customer service phone number for iPhone users.
Spoofing disguises the caller’s identity by using fake caller ID information. This particular vishing scam starts with an automated phone call that displays Apple’s logo, correct address and their correct phone number. This scam warns about a data breach at the company, and requests that the caller contact a toll-free number prior to doing anything else with their phone.
If an iPhone user requests a call back from Apple’s legitimate Customer Support line, the fake call gets indexed in the iPhone’s “recent calls” list and looks like the legitimate Apple Support line call.
A call to the fake toll-free number by KrebsOnSecurity was answered by an automated message indicating that Apple Support had been reached along with an expected wait time. Though the call was disconnected prior to a conversation, the call was eventually answered by an individual who did not work at Apple but at a call center. This scenario is indicative of a call center scam.
Security best practices suggest the following:
- Do not answer calls from telephone numbers you do not recognize.
- If you answer, do not respond to any questions and immediately hang up the phone.
- Beware that fake telephone numbers linked to scammers are becoming more prevalent in search engine results.
- Obtain a telephone number directly from a company’s website (not just a Google search).
For the complete article and other security insights, visit KrebsOnSecurity.com.
The holidays are in full swing—and for many of us, that means shopping! The reliance on online holiday shopping continues to grow, making it a very lucrative time for cyber criminals to “shop” for your personal and financial information. Be particularly vigilant this time of year, being careful for phishing and SMiShing scams, fake shopping web sites and charity scams.
To help you be security smart over the coming weeks, here are some online shopping tips:
- Do your online shopping at home and make sure your wireless network is protected.
- Make sure your connection is secure.
- When making a purchase, always confirm the address bar of your browser starts with https:// (not http://). The s stands for secure and indicates the data being transmitted is encrypted.
- Beware that the small lock icon on your browser does not necessarily mean the site is secure. Cyber criminals are increasingly adding it to scam websites in their efforts to deceive people.
- Shop at websites you trust. Don’t click on links in emails, and never log in to a site via an email link. Instead, open a browser and hand type the Web address.
- Before placing an order with an unfamiliar website, search for online reviews using the words scam or fraud in an effort to determine its authenticity.
- Ensure your devices are updated with the current software version.
- Be aware of fake apps that may imitate apps made by legitimate retailers. You should only load apps from the official stores for Android (Play Store) and IOS (App Store).
- Use a credit card instead of a debit card, and review statements. Most credit cards have built-in fraud protection – just notify them quickly if you suspect something.
- Be cautious of phishing and SMiShing scams with fake shipping notifications and tracking alerts.
- Instead of clicking on the included link, go to the online retailer and follow the tracking link, or search the tracking number provided to determine if it is legitimate.
- And don’t forget to keep gifts a secret by clearing your browser history!
Taking precautionary steps like these will certainly help avoid any unfortunate situations this shopping season. We hope you have a happy and safe holiday!
Independence Day, or the Fourth of July is an opportunity to celebrate with family, friends and the community. Preferably, outside grilling, swimming, watching fireworks and other popular activities traditional to the holiday. But in order to have that fun-filled day, it’s important to stay safe. Accident-free holidays are the best holidays!
If you’re planning to make a splash at a private or public pool or the beach this holiday, review these tips from the American Red Cross on water safety. Primarily, they encourage swimmers to be water competent—know that the ocean, lakes and rivers are much different environments from pools. If you aren’t a strong swimmer, these tips may be helpful for preparing. They’re also a great resource for parents with children.
If you are hosting or partaking in a classic Fourth of July barbeque, it’s important to make sure the food you’re serving or bringing is well prepared and ready to eat. FoodSafety.gov provides helpful information to make sure any meats are cooked safely, and how to wash vegetables appropriately.
To end the day, fireworks displays are a must for many people. While fireworks are a fun and thrilling activity, they are dangerous if the proper precautions aren’t taken. USA.gov provides helpful safety information. Importantly, remember to make sure fireworks are legal in your community before buying or using them. Even if your state allows fireworks, that doesn’t mean that your county, town, or city permit their use.
We hope you have a safe and fun Fourth of July!
We’re halfway through spring—but that doesn’t mean you should only halfway prep your boat this season. Before getting back on the water, there are some important steps you should take to ensure you boat is seaworthy and safe. Having a set checklist can be useful to make certain you’re ready to head out on the water.
This month’s boating tip from National Marine Underwriters provides a checklist that captures information for annual boat preparation. Read the full article here and check out other tips and insights at nmu.com and imu.com.
OneBeacon Government Risks’ Joe Caufield is featured on the Public Risk Management Association’s (PRIMA) blog this week. His guest post, “Privatizing Government Services” discusses the emerging trend in the Public Sector.
View the full post on PRIMA’s Risk Management blog >>>
OneBeacon Technology Insurance, a member of OneBeacon Insurance Group (NYSE: OB), has entered into a partnership with BitSight Technologies, a leading provider of cyber security ratings. OneBeacon Technology Insurance will utilize BitSight Security Ratings to augment the underwriting process.
David Molitano, Senior Vice President, OneBeacon Technology Insurance, commented “We are very excited about our relationship with BitSight. The additional insight they bring to underwriting in this ever-changing environment will be a big plus for OneBeacon Technology Insurance. ”
According to Ira Scharf, General Manager of Worldwide Cyber Insurance for BitSight, “We are thrilled that OneBeacon is using BitSight Security Ratings to empower its underwriters to seamlessly identify and measure cyber security risk. We offer some of the most innovative solutions in the marketplace, and are pleased to be aligned with a group that is constantly looking to provide more robust underwriting and risk management services to their customers.”
OneBeacon Technology Insurance is a sponsor of the sold out PLUS Cyber Symposium, which is being held September 17th in Chicago. Lloyd Takata and David Molitano will be representing OneBeacon Technology Insurance and attending the event at the Sheraton Chicago Hotel & Towers. Presentations begin at 7:15 a.m. and the Symposium wraps up with a networking reception beginning at 5:30 p.m.